01
We map the process as it is
Where requests come from, who assigns them, how a job gets closed. Before changing the flow, we write it down as it runs and find where it breaks.
Example scenario · Field service team
Work order tracking for a field service team
An app that collects work requests from calls and messages, assigns them in one place and tracks their status.
Example scenarios
The cases on this page are example scenarios that show how we work. They are not real client work or measured results. Real projects we have permission to publish will be added and marked as such.
Situation
Picture a team that serves customers on site. Requests arrive by phone, in chat groups and by email, and someone hands the jobs to technicians by hand.
Problem
Nobody is sure who is on which job, the same job can go to two people, and one can be forgotten. When a customer asks where their job stands, the answer depends on a few phones.
Approach
02
We keep work orders in one place
Every request becomes a work order: who is assigned, its status, when it closed. Technicians see their own jobs on their phone.
03
We connect it to your tools
We link it to systems you already use, such as customer records or invoicing, so data isn't typed twice.
What you receive
- Work order app
- Assignment and status tracking
- Admin dashboard
- Integrations
How success is measured
We pick measures together at the start, such as the number of unassigned jobs and the time it takes to close one. In a real project we compare them before and after the system.
Related services
Services
Custom software development
See the details
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